Opening Plenary Session
Friday, 22 February 2019
9:00-10:30 a.m. (0900-1030)
Cultivating a Happy Work Environment
Learn How to Cultivate a Culture of Delivering Happiness. Heather Swan, Zoom Chief Happiness Officer and Alliance Partner Manger, discusses how to design a workplace community around living out their core values and fostering happiness.
Heather Swan is the Alliance Partner Manager and the Chief Happiness Officer (CHO) for Zoom Video Communications. As an Alliance Partner Manager, Heather is responsible for building Zoom’s relationships with strategic global partners such as IBM, Facebook, Slack, RingCentral, and others. As CHO, she oversees an international team of 65 employees who volunteer their time to spread happiness internally and externally to Zoom.