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Sigma in the news   

New Book Provides Modern Etiquette Strategies and Career Advancement Techniques For Healthcare Professionals

Early praise for  Etiquette & Communication Strategies for Nurses, Third Edition:

“Kathy Pagana has done it again! This well-written, easy-to-use, comprehensive discussion of social and professional etiquette is a must-read for all aspiring and experienced nurses.”

— Cynthia Clark, PhD, RN, ANEF, FAAN
Strategic Nursing Advisor, ATI Nursing Education
Author, Creating and Sustaining Civility in Nursing Education

“Kathy Pagana has made figuring out the nuances of meeting, greeting, connecting, and forming lasting collegial relationships a breeze. This book is filled with read-it and use-it tools. Whether you are new to your career or a seasoned veteran, you’ll learn something that will pave the way for future success.”

— Vicki Hess, RN
Author, Top 5 Healthcare Speaker, Virtual Coach
Principal, Employee Engagement Solutions, LLC

“Keep Etiquette & Communication Strategies for Nurses, Third Edition, nearby as you steer your career… Kathy Pagana’s practical insights make this book an indispensable resource for nurses in all specialties and practice settings.”

— Cynthia Saver, MS, RN
President, CLS Development Inc.
Editor, Anatomy of Writing for Publication for Nurses


INDIANAPOLIS — Etiquette and communication strategies can be tricky for professionals to navigate, especially for those working in healthcare. From handling business meetings to using smart devices to cultivating a career, mastering etiquette is critical for success at any career stage.

This highly anticipated, fully revised, and expanded third edition of Etiquette & Communication Strategies for Nurses will prepare nurses to handle awkward and challenging situations, increase their confidence, enhance their reputation, and help them focus on their career aspirations. Using a conversational Q&A format, author Kathleen D. Pagana provides readers with the tools they need to become polished, confident professionals. New to the third edition are chapters about planning effective presentations, writing expert-level articles, and using leadership strategies to achieve goals..

“Etiquette is not optional for personal or professional success,” says Pagana. “It is a necessity that allows you to come across as polished, confident, and qualified. Everyone can become an expert in etiquette—and the better you become, the more you will be sought after for opportunities and positions.”

The author has also created material downloads, such as a Knowledge Quiz and a Top Tips document to support the use of this book in classroom and professional settings. These downloads are available for free at

This book is available at

Etiquette & Communication Strategies for Nurses, Third Edition: Advancement Techniques for Your Career
By Kathleen D. Pagana, PhD, RN
Published by Sigma, 2019
ISBN-13: 9781948057639
EPUB ISBN: 9781948057646
PDF ISBN: 9781948057653
MOBI ISBN: 9781948057660
Price: US $34.95
Trade paperback, 336 pages
Trim size: 6x9

About the author:
Kathleen D. Pagana, PhD, RN
, is a dynamic speaker, best-selling author, and healthcare leader. An Emeritus Professor at Lycoming College in Williamsport, Pennsylvania, she is President of Pagana Keynotes & Presentations. Pagana is the author of more than 95 articles and 29 books. Her most popular books have sold more than a million copies and have been translated into Chinese, French, Greek, Korean, Polish, Portuguese, and Spanish.

About Sigma:
The Sigma Theta Tau International Honor Society of Nursing (Sigma) is a nonprofit organization whose mission is advancing world health and celebrating nursing excellence in scholarship, leadership, and service. Founded in 1922, Sigma has more than 135,000 active members in over 100 countries and territories. Members include practicing nurses, instructors, researchers, policymakers, entrepreneurs, and others. Sigma’s more than 540 chapters are located at more than 700 institutions of higher education throughout Armenia, Australia, Botswana, Brazil, Canada, Colombia, England, Eswatini, Ghana, Hong Kong, Ireland, Israel, Jamaica, Japan, Jordan, Kenya, Lebanon, Malawi, Mexico, the Netherlands, Nigeria, Pakistan, Philippines, Portugal, Puerto Rico, Scotland, Singapore, South Africa, South Korea, Sweden, Taiwan, Tanzania, Thailand, the United States, and Wales.

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