How to effectively communicate in healthcare

Updated Sigma book provides new tips and applications for practical conversations

INDIANAPOLIS — Quality communication is the key to exceptional patient care, interdisciplinary teamwork, and improved outcomes, but the present healthcare environment poses several barriers to effective communication, such as poor collaboration, inadequate staffing, a lack of accountability and meaningful recognition, and cultural differences.

Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, has witnessed these barriers firsthand during her almost 20 years of nursing leadership and patient experience. In the newest edition of her book, Critical Conversations in Healthcare, Second Edition: Scripts & Techniques for Effective Interprofessional & Patient Communication, Clancy uses a highly practical approach to sensitive subjects and daily dialogue in the current professional healthcare setting.

“During my professional career, I have still found it challenging to find the right words at the right times,” Clancy said. “Over the years, I have collected some tricks and tidbits to help me in my endless pursuit of being a polished wordsmith.”

The book, published by the Sigma Theta Tau International Honor Society of Nursing (Sigma), takes a how-to approach to incorporating body language, emotional competence, and script tips into one user-friendly and practical manual. New material will help readers communicate mindfully, interpret body language, and develop a growth mind-set. Whether you are new to the nursing field or the chief nursing officer of a major healthcare facility, Clancy provides helpful resources for dealing with gossip, harassment, and other tough topics.

“This well-written book is a must-have tool for all members of the healthcare team. It offers numerous practical strategies for inspiring effective communication that will improve patient care, enhance quality, and optimize interprofessional teamwork. This book truly is the ‘antidote to practically any toxic situation’,” said Rhonda Hough, DNP, MBA, MSN, APRN, CPNP-AC, health system director for Advanced Practice providers, University of Texas Southwestern Medical Center.

The book is available at

About the author:

Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is the founder of Cheri Clancy & Associates LLC, a coaching and training firm that uses hard sciences as a catalyst for soft-skill leadership development. In addition to presenting, coaching, and consulting, she is an adjunct faculty at Rutgers University.

Critical Conversations in Healthcare, Second Edition: Scripts & Techniques for Effective Interprofessional & Patient Communication
By Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP
Published by Sigma, 2018
ISBN-13: 9781945157905
EPUB ISBN: 9781945157912
PDF ISBN: 9781945157929
MOBI ISBN: 9781945157936
Price: US $39.95.
Trade paperback, 320 pages.
Trim size: 6 x 9


The Sigma Theta Tau International Honor Society of Nursing (Sigma) is a nonprofit organization whose mission is advancing world health and celebrating nursing excellence in scholarship, leadership, and service. Founded in 1922, Sigma has more than 135,000 active members in over 90 countries and territories. Members include practicing nurses, instructors, researchers, policymakers, entrepreneurs, and others. Sigma’s more than 530 chapters are located at more than 700 institutions of higher education throughout Armenia, Australia, Botswana, Brazil, Canada, Colombia, England, Ghana, Hong Kong, Japan, Jordan, Kenya, Lebanon, Malawi, Mexico, the Netherlands, Pakistan, Philippines, Portugal, Singapore, South Africa, South Korea, Swaziland, Sweden, Taiwan, Tanzania, Thailand, the United States, and Wales.
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