How to effectively communicate in health care

24 June 2014
Julie Adams, Director, Marketing and Communications 
Honor Society of Nursing, Sigma Theta Tau International
How to effectively communicate in health care
STTI book provides tips and applications for practical conversations
INDIANAPOLIS — According to the American Hospital Association, the present health care environment poses a number of barriers to effective communication, including shorter hospital stays, more technologically complex medical care, and constrained resources.
Cheri Clancy, MSN, MS, RN, NE-BC, has witnessed these barriers firsthand during her 15 years of nursing leadership and patient experience. In her new book Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, Clancy uses a friendly, conversational tone in her discussion on the best approach to touchy subjects and daily dialogue in the current professional health care setting.
“During my professional career, I have still found it challenging to find the right words at the right times,” Clancy said. “Over the years, I have collected some tricks and tidbits to help me in my endless pursuit of being a polished wordsmith.”
The book, published by the Honor Society of Nursing, Sigma Theta Tau International (STTI), takes a how-to approach to incorporating body language, emotional competence, and script tips into one user-friendly and practical manual. Whether you are new to the nursing field or the chief nursing officer of a major healthcare facility, Clancy provides helpful resources for dealing with gossip, harassment, and other tough topics.
Critical Conversations is a treasure trove of pragmatic, action-oriented communication tools for all levels of health care providers, from novice to expert,” said Victoria L. Rich, PhD, RN, FAAN, associate professor of nurse administration at the University of Pennsylvania. “Leaders, mentors, coaches, and educators can easily use the numerous mnemonic acronyms, such as CAR, to inspire and engage every member of a health care team.”
Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication
By Cheri Clancy, MSN, MS, RN, NE-BC
ISBN-13: 9781938835469. Published by STTI, June 2014
Price: US $34.95. Soft cover and e-book, 304 pages. Trim size: 6 x 9
Available at
About the author:
Cheri Clancy, MSN, MS, RN, NE-BC, is the assistant vice president of Patient Experience at Kennedy Health System, Rutgers University adjunct faculty member, physician group coordinator of pediatric triage at Advocare Children’s Health Associates, and a national leadership speaker. A board-certified American Nurses Credentialing Center nurse executive with more than 15 years of leadership experience, Clancy has received various honors and awards, including recognition from the March of Dimes in Nursing Leadership Excellence.
The Honor Society of Nursing, Sigma Theta Tau International (STTI) is a nonprofit organization whose mission is advancing world health and celebrating nursing excellence in scholarship, leadership, and service. Founded in 1922, STTI has more than 135,000 active members in more than 85 countries. Members include practicing nurses, instructors, researchers, policymakers, entrepreneurs and others. STTI’s roughly 500 chapters are located at approximately 695 institutions of higher education throughout Armenia, Australia, Botswana, Brazil, Canada, Colombia, England, Ghana, Hong Kong, Japan, Kenya, Lebanon, Malawi, Mexico, the Netherlands, Pakistan, Portugal, Singapore, South Africa, South Korea, Swaziland, Sweden, Taiwan, Tanzania, Thailand, the United States, and Wales. More information about STTI can be found online at