Improving patient care through cultural sensibility

10 June 2015
Julie Adams, Director, Marketing and Communications 
Honor Society of Nursing, Sigma Theta Tau International
The inclusive nurse: Improving patient care through cultural sensibility
New STTI book encourages addressing personal biases for positive patient interactions
INDIANAPOLIS — As a result of a rapidly changing health care environment, nurses may be confronted by cultural differences and certain subconscious personal prejudices. In a health care environment, recognizing and confronting these prejudices are critical to excellent patient care.
Written by a nurse with experience as an educator, clinician, diversity officer, and researcher, Cultural Sensibility in Healthcare: A Personal & Professional Guidebook is a comprehensive handbook that helps health care professionals become aware of their prejudices and address them in order to foster positive interactions with their patients.
Published by the Honor Society of Nursing, Sigma Theta Tau International (STTI), author Sally N. Ellis Fletcher, PhD, RN, FNAP, offers the first book geared toward helping health care professionals recognize and confront cultural biases through thoughtful reasoning, responsiveness, and considerate actions. Fletcher uses vignettes, exercises in critical thinking, and journaling to illustrate her points.
The book highlights not only racial diversity, but also other differences that exist from individual to individual, such as gender, sexual orientation, and religious beliefs. Cultural Sensibility in Healthcareoffers solutions to promote inclusivity and avoid any use of “us” and “them” mentalities.
“We owe it to ourselves and to health care consumers to be present during encounters and hear from the patient’s perspective the health and illness issues they are confronting,” said Fletcher.
By embracing cultural issues and situations through thoughtful reasoning and considerate interactions, health care providers can supply patients of all races, colors, and creeds with the care they need.
The book is available at
Cultural Sensibility in Healthcare: A Personal & Professional Guidebook
By Sally N. Ellis Fletcher, PhD, RN, FNAP
Published by STTI, 2015
ISBN-13: 9781937554958
EPUB ISBN: 9781937554965
PDF ISBN: 9781937554972
MOBI ISBN: 9781937554989
Price: US $34.95
Trade paperback, 160 pages
Trim size: 53/8 x 83/8
About the author
Sally N. Ellis Fletcher, PhD, RN FANP, is a former professor at the University of Rochester, where she created the NxSTEP (Nurses Sharing Tremendous and Extraordinary Possibilities) program, designed to assist students with socialization, career planning, and cultural inclusiveness in nursing. She also served as co-chair of the Dean’s Advisory Council for Cultural Diversity and Inclusiveness. A former clinical nurse researcher, she was in charge of developing the Office of Clinical Nurse Research at a Midwest medical center.
The Honor Society of Nursing, Sigma Theta Tau International (STTI) is a nonprofit organization whose mission is advancing world health and celebrating nursing excellence in scholarship, leadership, and service. Founded in 1922, STTI has more than 135,000 active members in more than 85 countries. Members include practicing nurses, instructors, researchers, policymakers, entrepreneurs and others. STTI’s roughly 500 chapters are located at approximately 695 institutions of higher education throughout Armenia, Australia, Botswana, Brazil, Canada, Colombia, England, Ghana, Hong Kong, Japan, Kenya, Lebanon, Malawi, Mexico, the Netherlands, Pakistan, Portugal, Singapore, South Africa, South Korea, Swaziland, Sweden, Taiwan, Tanzania, Thailand, the United States, and Wales. More information about STTI can be found online at